Why rent through us?

We can offer a professional and helpful service to help find the right home for you. Please find below some useful information that will guide you through the process of renting with us.


Once settled on a particular property you wish to rent, we will ask you to complete a written application form. The planned commencement date shall also be determined.



Holding Deposit

In order to take the property off the market until the planned tenancy commencement date, a holding deposit is required (equivalent to 1 weeks rent).

The holding deposit amount is deducted from the first month’s rent owing when a tenancy commences and therefore is not an extra charge/fee.

The holding deposit amount is refundable should the applicant withdraw or fails reference checks


As part of the application, we will endeavour (with your permission) to obtain written references to support the information you provide. This will usually mean contacting your employer, current or previous landlord and someone to give you a character reference. We will also carry out a credit search, using an independent referencing company.

Should we decide a guarantor is required before a tenancy can be granted; the same process of referencing will apply to the guarantor.


Some landlords may wish to apply certain restrictions to a tenancy. Please find below some examples of typical restrictions that may be imposed:

  • Smokers
  • Company Lets
  • Students
  • Pets

You should be advised of any restrictions before an agreed viewing of a property takes place.

Self Employed Applicants

If you are self-employed, we will require a written reference from your bank and accountant. We will also require accounts, usually dating back a minimum of 1 years.

Student Applicants

If you are a student who cannot prove a consistent and sufficient income, you will need a parent, relative or close friend to guarantee the rent and adherence to any other tenant obligation listed within the agreement.

Renewal of tenancy

Please contact us two months in advance if you wish to extend your tenancy.

Tenancy Deposit Scheme

At the start of every tenancy, we collect a deposit, normally a minimum of 5 weeks rent. This is used in the event of breakage or damage caused.

In accordance with the Housing Act 2004, landlords are no longer permitted to retain a tenant’s deposit and must select either an insured based or custodial based scheme in which to hold a tenant’s deposit. A statutory certificate is then supplied to the tenant, advising on which approved scheme protects the deposit. This must be done within 14 days of the tenancy start date. Please speak to one of our representatives for further information.

What happens if there is a dispute at the end of the tenancy?

In the event of a dispute, both parties will have 10 days to resolve the matter. If no resolution has been reached, they will be invited to make use of the Alternative Dispute Resolution process that is provided free with their chosen deposit scheme. Should the parties opt for Alternative Dispute Resolution they will be bound by its decision with no redress to the courts.

When can I check in?

As soon as we receive satisfactory replies to our reference enquiries, we shall contact you to agree a time to move in on the planned commencement date and arrange a date for the inventory and check-in.

We would advise that for the start of the tenancy, you arrange for gas, electric, water, telephone and council tax accounts to be transferred into your name. Please speak to one of our representatives, who will instruct you further.

Inventory/Schedule of Condition

Oliver Stern is usually instructed by the landlord as to what arrangements are to be made for the inventory and check-in/check-out process. We advise you to make yourself available for the check-in and check-out as the report will then be cross-examined to determine whether or not there could be deductions made from the tenancy deposit.

Tenants Insurance

When renting a property it is very important to make sure you are covered by insurance for any damages that may occur. The landlord’s own insurance will not cover the tenant’s belongings. It will also exclude cover for if a tenant accidentally damages the landlord’s property and therefore it could result in the loss of your deposit to cover the repairs.

Please speak to one of our representatives for further details.


Rents are paid in advance and by direct debit or standing order unless otherwise agreed by the landlord /agent

Property Redress Scheme

We are members of The Property Ombudsman (TPO) and abide by The Property Ombudsman Code of Practice. You agree that we may disclose information relating to the sale of the property to The Property Ombudsman and other regulatory bodies if you or the vendor have registered a complaint and The Property Ombudsman asks for it. You also agree that we may disclose your contact details to The Property Ombudsman if they ask for them, to assist in their monitoring of our compliance with the Code of Practice.

Client Money Protection

We are members of any client money protection service.

Data Protection

We are members of the Information Commissioner's Office (ICO).

From 25 May 2018, the Data Protection (Charges and Information) Regulations 2018 requires every organisation or sole trader who processes personal information to pay a data protection fee to the ICO and abide by the Data Protection Act 2018 Code of Practice.

ICO Registration Reference: ZA394490

VAT - Value Added Tax

Oliver Stern Limited is a VAT registered company and therefore VAT is payable on all our agency fees including Landlord, Vendor and Tenant Fees.

VAT Number: 249981646